Q: Do you ship worldwide?
A: Yes. We ship worldwide.
Q: How long does shipping take?
Standard-Up to 3 weeks
Priority- 6 to 10 days
Express- 3 to 5 days
Standard- 5 to 7 business days
Express- 2 to 3 business days
For remote places, please allow extra time to complete delivery.
Please note Customs can delay the delivery time.
Q: Once I have placed my order, how long does it take for it to be shipped?
A: Our processing time for all products is 2-3 business days.
MADE TO ORDER COLLECTION: Please note: there is a 15-20 days production time for this product before we can ship it to you.
Q: How do you ship packages?
A: We ship from the USA, through major carriers such as USPS, UPS, and FedEx.
Q: Will my entire order ship together in one shipment?
A: Yes, the entire order will be shipped together.
If one or more items are "Made to Order" we can arrange the shipment of the items that are ready to be shipped first, and send the Made to Order later as they get ready. The extra shipping cost shall be paid by the customer. Otherwise, we will wait for the entire order to be ready and ship altogether.
Q: Do you provide tracking information?
A: Yes, the tracking number will be sent to your email as the package is posted. You can also request the tracking number by sending an email to firstname.lastname@example.org.
A: Do you design your own products ?
No. Our brand consists of a conceptual curation of pieces from various designers that represent our vision.
Q: How can I pay?
A: We accept Visa, MasterCard, and American Express credit cards.
Q: Is my credit card information safe?
A: Yes. All credit card transactions are processed via a reliable third-party payment system.
Q: Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?
A: Depending on your country’s customs laws, you may be required to pay a tax before obtaining your package.
In some areas, such as the United Kingdom, France, and Brazil, the local postal service may charge an extra handling fee for processing packages affected by customs taxes. Customs taxes and any possible handling fees are not included in the Grand Total of your order.
Refund and Exchange policy
We have a no refund policy unless the item arrives defective or damaged. If that happens, please send pictures of the damaged area in details as soon as it arrives and we can arrange the return for a full refund.
If the item doesn't fit and you need to exchange it for the same item in a different size or return for store credits, please send us an email at email@example.com.
All shipping and handling charges are non-refundable. All return shipping costs are the responsibility of the customer.