FAQ


Shipping

Q:Do you ship worldwide?
A:Yes! We offer free worldwide shipping ! 
Q:How long does shipping take?
A:Delivery time to major cities will take 5 to 7 days. For remote places, please allow extra time to complete delivery.
Q:Once I have placed my order, how long does it take for it to be shipped?
A:Most of our products are Made-to-order products and will ship within a week . This is due to the amount of time needed to manufacture made-to-order itens. Products that are currently in stock will ship within two business days.
Q:How do you ship packages?
A:Registered Air mail . Packages from our warehouse in Hong Kong or China can be shipped by EMS, UPS , DHL or SF express . 
Q:Will my entire order ship together in one shipment?
A:It is likely that your order will ship in multiple shipments, because we ship products of an order as they become available.
Q:Do you provide tracking information?
A:Yes, you can request the tracking code by sending a email to harmoniacostumes@gmail.com.

Payment

Q:How can I pay?
A:We accept Visa, MasterCard, and American Express credit cards. Credit card payments will be processed by Paypal Express without the need to create a Paypal account .You can also login and pay to though your PayPal  account. Bank Transfer is available.
Q:Can I pay via bank transfer?
A:Yes. 
-- Bank Transfer Steps --

1. Select bank transfer during check out.

2. Please contact us  by e-maill once upon finishing the bank transfer procedures harmoniacostumes@gmail.com .

4. Once we confirm the payment is received , We'll ship within a week for made to order itens and 2 days to in stock itens , as described in each item's page. 

Transfer to -
Account number 459-357067-292
Beneficiary Bank: HSBC, HONG KONG
Bank address - 1 Queen's Road Central, Hong Kong
SWIFT: HSBCHKHHHKH

Q:Is my credit card information safe?

A:Yes. All credit card transactions are proccessed via a reliable third-party payment system.

Q:Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?

A:Depending on your country’s customs laws, you may be required to pay a tax before obtaining your package.
In some areas, such as the United Kingdom and France, the local postal service may charge an extra handling fee for processing packages affected by customs taxes. Customs taxes and any possible handling fees are not included in the grand Total of your order.

Refund policy

We have a no refund no exchange policy unless the item arrived damaged. Please contact us if there is any doubt before purchasing it we can help by sending more photos  or making a custom size item for you . 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at harmoniacostumes@gmail.com.

All shipping and handling charges are non-refundable. All return shipping costs are the responsibility of the customer.